Returns, Refunds and Cancellations
We want you to love your Wallmonkeys. If something isn't right, contact us with your order number and we'll work with you to make it right. Our full policy is on the Refund Policy page.
Returns
- Contact us within 60 days of placing your order if there's an issue.
- In most cases we'll ask for a photo or short video of the problem. We usually don't need the item sent back.
- If we do ask for a return, we accept it up to 60 days from the order date.
Remakes
If we made a mistake, we'll own it. When a remake is needed, we'll do it within 60 days of the order date.
Refunds
If a remake can't solve the problem, you can request a refund up to 60 days after placing your order.
Custom orders
Custom-made products aren't eligible for a refund or return, because the materials can't be reused or resold. That's why we proof custom orders. You can make adjustments until your order goes to print. If there's a quality issue with a custom order, contact us and we'll make it right.
Ordering in bulk? We recommend ordering one or two pieces as a test run first.
How do I cancel my order?
Contact us with your order number. Cancellations are processed within 1 business day. We work fast, so your order may already have shipped. If it has, you can request a return or exchange (custom orders excluded).
My package arrived damaged
Carrier damage happens. Send us a photo of the damage and we'll replace your order.
My order was incorrect
Contact us. We may ask for a photo of the error. We typically don't require a physical return.
My order arrived late
If you paid for expedited shipping and your order didn't arrive by the promised date, email us your order details. We'll process a shipping refund within 1–2 business days.