Ordering FAQs
Quick answers to the questions we hear most about placing an order. Don't see yours? Contact us and our team will help.
Can I see a proof before my order prints?
- Yes. A digital proof is always available. On custom decals, choose Proof Needed, or request a proof in the notes section at checkout.
- Proofs go out the business day after you order. During the holiday season, allow 1–2 extra business days.
- You can request changes until you approve the proof. We won't print until you're happy with it.
- Production starts once your proof is approved. Approved orders print and ship within 1–3 business days.
Can I make changes to my order?
Yes, as long as it hasn't gone to production. During proofing we can adjust quantities, cancel items or exchange products. Contact us as soon as possible with your order number.
Can you combine multiple orders and ship them together?
- Still in proofing: Yes. We can merge or adjust orders that haven't been approved yet. This may need an updated proof.
- Already in production: Orders can't be combined once they've been approved.
Do you accept purchase orders or checks?
Yes. We accept purchase orders from schools, businesses and non-profit organizations. Place your order online and select money order at checkout, then contact us to send the purchase order. Your order starts processing as soon as we receive the PO. Please include a valid email address and phone number with every order.
How do I request a quote for a custom decal?
Contact us with as much detail as you can:
- Size (or the width and height of the space you're working with)
- Artwork or text, plus fonts and colors
- Reference images that show what you have in mind
- Any design help you need
Which type of decal do I need?
Start with where the decal is going and whether you want a background.
- Transfer Tape (24"–72"): Cut to the shape of your design with the background removed completely. Best for colored or glass walls, lettering and designs with lots of separate pieces.
- Kiss-Cut (12"–72"): Contour cut close to your design (some images need a ¼" white border) on a rectangular backing sheet.
- Die-Cut (1"–8"): Individually cut stickers with the backing cut to shape. Great for events and promotional branding.
- Poster Cut (12"–72"): Square or rectangular decals with a ¼" bleed border.
- Sticker Sets (12"–72" sheets): Several decals on one sheet that you can arrange however you like.
- Large Murals: Multiple panels that line up seamlessly, for anything larger than 72" x 48".
- Step and Repeat (48" x 72"): Your logo tiled in a repeating pattern, design setup included.
How do I create a decal from my logo or artwork?
- Check your file. The bigger the decal, the higher the resolution it needs. See our file preparation guide.
- Upload your artwork when you order and add any design requests in the notes.
- We process your order the next business day. Expect a digital proof within 1–2 business days.
- Once approved, your order ships within 1–3 business days.
Do you offer promotions or discounts?
We sure do. Sign up for our newsletter to get our latest offers.
What if I can't place my order online?
Try checking out with the money order option. A Wallmonkeys representative will email you to take payment directly. Add a note describing the problem you ran into so we can fix it without delaying your order.