FAQs

Our premium semi-gloss Vinyl material is a plastic based adhesive that cuts intricate details with precision. 

Vinyl will stick to nearly any smooth surface including walls, glass, floors, windows and more!

WallMonkey graphics can be any shape or size that you need them to be - that's why we're custom printers! Our standard sizes start at 12" and go all the way up to 6' tall. We can print even larger but your decal may come in multiple pieces.

Custom artwork must not exceed a width of 48". If you need anything larger, just contact us with the details, we’ll get back to you as soon as possible with a quote for the custom size.

We sure can! Full wall mural installations will come in 48"w panels with the height matching your wall height. Your decal will come with a 1" overlap between panels for a seamless installation. Check out our custom large murals here.

This is an important question. We recommend you take your pictures with a 10 mega pixel camera or higher. Our printing capabilities are awesome, but the better the image you provide to us, the better image we will return to you! For best results, always set your camera to the highest possible resolution, and take a close, clear photo. The original, unedited 300 DPI is always best. If you have any issue uploading your image file, please send it to CS@WallMonkeys.com. We will contact you to process your order.

We are currently accepting .JPEG, .TIFF, .EPS, SVG, .AI and .PDF formats. 

If you have an alternate file type, or you are not sure if your file will work, please send it to  CS@WallMonkeys.com you will be contacted to process your order.

• A digital proof before production is always available. Please request a proof in the notes section at checkout.
   
• Proofs are sent the following business day after the order is placed. During the holiday season, there may be a 1-2 day processing time before proofs are available.
  
• You are welcome to make changes to the order up until it goes to production. We will not send your order to print until it is to your satisfaction.
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  Production time does not begin until your proof is confirmed. Once confirmed, your order will be printed and shipped within 1-3 business days.

WallMonkeys can do the following simple design adjustments for no additional charge. You may request these adjustments by submitting a note with your order.

• Changes to the order may be made at the time of proofing before the order is sent to production. We are happy to adjust quantities, cancel or exchange any items on your order until you are satisfied.

• This depends on where your order is in the production process. Please contact us as soon as possible and we will do our best to combine your order. 

• We sure do! Sign up for our newsletter to get on the list and start receiving our discounts and promotions.

• You may request a quote by emailing CS@WallMonkeys.com with your order details. Please be as specific as possible with your inquiry. Include the following:

First you'll want to ask yourself how you will be using the decal. What type of wall will you install on? Do you want a background?

	Transfer Tape - 24 - 72" sizes. Ideal for colored or glass walls. Also intended for designs that have many individually cut-out elements. This applies to vinyl lettering or intricate artwork. Transfer tape decals are die-cut to the design and the background is removed completely.
	Kiss-Cut - Sizes 12" - 72". Kiss-cut decals are contour cut around your design as close to the image as possible. A ¼” white border may be required for some images. These decals come with a rectangle backing paper for safe transportation.
	Die-Cut - 1" - 8" sizes. Die-cut decals are contour cut around your design with approximately a ¼” white border. These decals come individually cut with the backing paper also cut to the shape of your design. These will make great  custom promotional branding material for events!
	Poster - Cut - 12" - 72" sizes. Square or rectangular cut decals. These decals come with the backing paper uncut and a ¼” bleed border.
	Large Murals - Murals come in multiple panels that seamlessly align. Murals include sizes larger than 72" x 48".
	Sticker Sets - 12 - 72" sizes. These decals come with multiple decals per sheet. The sizes will be determined by the sheet size ordered. These decals can be placed individually and arranged to your liking.
	Step and Repeat - 48" x 72" sizes - These decals are rectangular in shape and include design set-up. We will take your logo and tile it in a repeating manner.

1. First you'll wan't to make sure you have a high enough resolution file. Your decal size will determine the quality. Learn more about taking a good quality image here.
2. Next, upload your artwork.
3. We will process your order the following business day. You can expect digital proofs within 1-2 business days. All orders ship within 1-3 business days. Proofs may delay production while we await your confirmation or make adjustments to the order.
4. Your order ships from one of our three warehouses located throughout the United States.

File Format

We accept the following file formats JPG, TIFF, SVG, EPS, PNG, AI, PSD, and PDF.

File Size

The maximum acceptable file size for all uploads is 50MB (megabytes).  If you have a file larger than 50MB,  you will need to use an FTP or file service such as You send it.

Resolution

All file formats must have a minimum of 300 dpi (dot per inch) resolution at actual print size. Screenshots or images taken from a phone are typically too poor resolution to enlarge. Files must be created at 300 dpi or there will be a substantial drop in image quality. Note: all artwork is reviewed for image resolution before production. A digital proof is available at request.

Taking a good Quality Image

We recommend using images from a camera that takes pictures at 300 dpi for the highest quality decals. Some images taken on an iphone or android may hold up at sizes 12" - 24".

• Fill the frame with the subject as much as possible.
• If cropping the background out, try to capture the entire subject within the frame ie. try not to cut off feet, hands, tops of heads, etc.
• Well lit subjects will print great. Use natural lighting and avoid harsh shadows.

Color Mode

All color artwork and/or images must be provided in CMYK (cyan,  magenta,  yellow,  black) color mode.

All black & white artworks and/or images must be provided in grayscale color mode.

Fonts

Fonts must be embedded or outlined in PDF, EPS and AI files.
Some fonts have copyright restrictions and will not embed in PDF Files. In the event that you cannot outline, please rasterize text.

Logo Printing:

All logos must be .PDF, .EPS, .AI or .SVG vector files. 

*A 300 DPI .JPG, .PDF, or .PNG is second best.

If you do not have an high resolution vector file of your logo, we can enhance your logo into a vector for a design fee of $35. You will receive a copy of this file for records. Vector files can enlarge to any size without losing resolution.

Design Services

We offer design services to enhance low resolution graphic images. Design services cost $35 per file and customers will receive the completed high resolution vector file in pdf form.

Saving Your Files

Please make sure to save your files at the highest quality for best printing results. All files will be reviewed for quality before sending to print.

If saving a JPEG or PNG, ideal resolution is 300 dpi. Please note, upsizing files will not produce a higher quality image. Resolution must be 300 at the time the image was taken or created.

If saving a .PDF, .EPS, .AI or .SVG file, please outline or embed your fonts and paths.

Logo / Vector Enhancement

$35 per file

• We will take your low resolution jpeg or png graphic artwork and recreate it in vector form
• Vectors can be enlarged to any size without losing resolution
• We’ll send you a PDF file of your high resolution artwork within 24 hours

*Only available with purchase of a custom decal.

Modify Artwork

We offer the following design services for no additional charges. You may request adjustments to your order in the notes section at checkout.

• Mirror-image
• Add or remove text, icons, or backgrounds
  
• Change colors, fonts and sizing
• Three rounds of proofing

*We can make one color adjustments to vector images for no additional charge. If your artwork is a JPEG or PNG, we will first need to convert it to a vector so we can customize the colors.

Hands-On Design

$35 - $75 per wall design

• Send us your ideas and decal sizes. We'll produce your design for approval.
• Receive mockups to plan out sizing and installation according to your project
• Unlimited rounds of proofing

• Since we print every order on-demand we have a turnaround time to produce your order. Your order will ship in less than 3 business days. Custom orders and personalizations that require proofing may delay production of your order if there are any additional changes. Production time does not begin until the proof is approved. 
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• When calculating shipping dates, please allow for 1-3 business days of production.  
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• *Note: Rush production is available at request.
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• Fed-Ex First Overnight	- Fed-Ex guaranteed overnight delivery by 9:30 am. - Saturday delivery options available for an extra charge. - *Note: Applies only for orders with rushed production
  Fed-Ex Priority Overnight	- Fed-Ex guaranteed overnight delivery by 10:30 am.  - Saturday delivery options available for an extra charge. - *Note: Applies only for orders with rushed production
  Fed-Ex Standard Overnight	- Fed-Ex guaranteed overnight delivery by 8pm.  - Saturday delivery options available for an extra charge.
  Fed-Ex 2-Day	- Fed-Ex guaranteed 2-day delivery by 8pm.  - Saturday delivery options available for an extra charge.
  Fed-Ex Ground / Home Delivery	Fed-Ex estimates 2-5 business days.
  USPS Standard Shipping	United States Postal Service estimates 5-7 business days. Shipping included for all orders within the US.
  USPS Priority 2-Day Shipping	United States Postal Service estimates 2 business days.

• All orders ship via your choice of Standard USPS Shipping or one of Several Available FedEx Options.
  
• FedEx options include Express and Home Delivery. Fed-Ex is recommended for guaranteed delivery dates.
  
• FREE STANDARD USPS SHIPPING on all US orders.

• If you are on a deadline, please note expedited shipping is not the same as a rush order. All orders are processed with a 1-3 business day turnaround time unless a rush order is requested.
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• You may expedite your shipping by selecting Fed-Ex 2-day or Overnight for guaranteed delivery dates.
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• If your order is already placed, please get in touch with us as soon as possible with your deadline. We are able to accommodate most expedite requests so long as the order has not already shipped.

• You will receive an email notification with tracking information as soon as your order has shipped.
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• If you have not received a notification after 3 days, please email CS@WallMonkeys with your order details.

• You will receive an email with tracking information as soon as your order has shipped. You may track your order by entering the tracking number into google and select the carrier.
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• If you have not received a notification after 3 days, please email CS@WallMonkeys with your order details.

If you have not received a tracking number after three business days, please send us an email with your order details at CS@WallMonkeys.com.

We ship sample packs for free using USPS First Class Mail. This is the only method that allows us to sell sample packs for $5 and include free shipping, but it does not provide a delivery guarantee. To our frustration, ~1% of these shipments are either lost by USPS First Class or experience significant delays. We will be happy to re-ship your sample, please email CS@WallMonkeys with your order details.

• Packages are shipped in a brown tube and have been known to hide behind bushes or at neighbors houses. If you are unable to locate your package, please email CS@WallMonkeys with your order details so we can help.

• All orders are shipped within 1-3 business days of production. If you need your order sooner, please submit your deadline when the order is placed. See our policies for rush orders here.
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• *Please note, custom orders may be held while proofing is confirmed. 
  
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  Use the chart below to determine your shipping arrival date which begins after 1-3 business days of production.

• Decals are rolled up and shipped in brown tubes. Tubes are secured with industrial staples for safe transit.
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• Staples may be removed with a stapler remover or pliers.

• Majority of packages are shipped in 1 tube. Orders above 10 in quantity may be shipped in more than one tube.

• Currently we only ship within the United States. We are working to expand our reach, please email CS@WallMonkeys for questions regarding international orders of larger quantities.

If you are having trouble placing your international order, please select "money order" at checkout. A customer service representative will be in touch to process payment.

Our premium semi-gloss Vinyl material is a plastic based adhesive that cuts intricate details with precision. Vinyl will stick to nearly any smooth surface including walls, glass, floors, windows and more! Keep your WallMonkey indoors for long-term use.

• No. WallMonkeys are totally safe for walls. No tape, nails, glue or anything is needed to apply your WallMonkeys. You can even put WallMonkeys on things beside walls, like cars, mirrors, glass, doors - just about anywhere with a flat surface. WallMonkeys even stick to painted bricks and concrete!

• What is transfer tape?
• Transfer tape is an installation tool that allows you to install many different contour cut decals at a time. Your decal will come with a layer of transfer tape overtop of the image. Once the decal is installed on the wall, the transfer tape is removed to reveal the decal with no clear or white background.
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• How do I install a transfer tape decal?
• Transfer tape is known for being extremely easy to install. The transparency allows you to see where you are placing the decal before it is installed. Simply remove the backing paper, position the decal and smooth to the wall using your hands or squeegee provided. Remove the transfer tape to reveal your decal. Always grab an extra hand for sizes 36" and up.

• This depends on the surface texture and humidity. A decal will last for many years (3-5) in an average environment. Cleaning the wall before installation is key to making a decal last for years to come.

• Installation is pretty simple, but we recommend taking a few steps to prepare.
• Remember to be gentle. Yes, your WallMonkey is printed on super durable vinyl, but it can rip or tear if mishandle.
• For larger decals, we recommend two people for installation.

1. Remove your WallMonkey from the tube and leave it unrolled for at least an hour before application (overnight recommended).
2. Pick a smooth surface to install your WallMonkey. You may want to measure to make sure you have enough room to fit your WallMonkey.
3. Clean your surface thoroughly with a dry cloth free of chemicals to remove any dust.
4. Carefully remove the decal from its backing paper. Avoid touching the adhesive side as much as possible.
5. Start from one corner, and smooth the WallMonkey out on the wall. For best results, we recommend starting at the bottom half of your WallMonkey, and smoothing it out on the way up.
6. Gently smooth out any bubbles in your WallMonkey. Carefully lift corner to release any air bubbles and re-smooth.
7. Enjoy your WallMonkey and show it off to your friends and family!

• WallMonkeys are designed for indoor use. You may install on exterior surfaces, however, weather may affect the lifetime of the decal. We recommend testing with a material sample first.

• Absolutely! Our vinyl adhesive will withstand high moisture in bathrooms and other rooms. When installing, make sure that the wall is completely dry of any moisture and dust.

• Absolutely. Material samples may be ordered here.
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• We always recommend testing your wall surface with a sample before installing your WallMonkeys. Dust, moisture and texture can all affect the vinyl’s ability to stick.

• WallMonkeys stick best to smooth surfaces but do not be afraid to test it on many different surfaces. The adhesive’s ability to stick largely depends on the type of texture and size of the decal.
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• For larger decals, we recommend purchasing a material sample first to make sure. Keep in mind, vinyl is designed to take the shape of your wall to look like paint and any texture underneath will show through.
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• You can also use command removable adhesive strips in the corners of the if  you are worried about them coming down...but if you use it on the right wall it shouldn't be a problem!

Below are a few different examples of textures:

	Smooth Drywall - Decals stick great to these surfaces.
	Light Texture - Smaller decal sizes may stick okay. Test the surface with a sample first.
	Heavy Texture / Orange Peel - Test out a sample for these surfaces. Use tacks or command strips to secure the corners. Larger decals will have more difficulty adhering to these surfaces.
	Cement or Brick - Avoid hanging on these surfaces.

• WallMonkeys remove easily and residue free. Simply peel from one corner and slowly lift up. No other tools are needed.

Yes, most of our products are reusable if handled with care. We recommend saving the original backing paper for best storage. 

Transporting a decal can be risky, you want to make sure to keep the adhesive free of as much dust as possible. Limit how many times you remove the decal and avoid touching the adhesive (only hold the corners). The longer the decal stays rolled up, the shorter it’s lifespan.

Smaller decals are more easily removed and reapplied. We do not recommend reusing decals sizes 48” and above.

*Note: Transfer tape decals are designed for one time application only.

• Vinyl lettering includes lettering, numbering, or shapes that are individually cut out from a pre-printed sheet of our semi-gloss vinyl adhesive. We can print any colors you wish to match your branding or style needs.These decals come with a layer of transfer tape which is an installation aid to ensure all letters stay in place during application, creating a clean and professional look.
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• Vinyl lettering is recommended for indoor use. You may place on exterior surfaces for shorter-term use. It has been know to last approximately 2 years on exterior surfaces and will last many more years indoors!
  
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• Due to the application, vinyl lettering decals are to be used for one-time application and cannot be repositioned. They will however remove easily and leave your walls damage-free.

Your decal will stick to any smooth surface, including windows. Keep in mind the adhesive is only available on the reverse side of the decal. This means they cannot be placed from the inside of a window and still be visible from the outside. The reverse side of the decal will appear white and not translucent.

What is Satisfaction Guaranteed?

• Please email CS@WallMonkeys.com if there is an issue with your order, and provide a photograph that indicates a problem. We will replace any defective items after verifying the issue. 
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• Custom Policy: For custom orders, we do not allow returns for reasons unrelated to quality. For example, we cannot refund or reproduce your order if you decide you do not want it, ordered the wrong size or prefer a different product.
  

How do I return a decal if I am unsatisfied?

• We stand behind the quality of our work, 100%. If you are unhappy with the product you receive, or we make an error in the printing process, please contact us at cs@wallmonkeys.com and we will make it right for you (Note: Custom orders are not eligible for a return).
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• Our customers are our priority. Email CS@WallMonkeys.com with any questions or concerns and we will do our best to make it right.

Email CS@WallMonkeys.com with your order number. Your cancellation will be processed within 1 business day.

We work fast at WallMonkeys and your order may have shipped after just 1 production day. If your order has already shipped, you may request a return or exchange. 

*Note: Custom orders are not eligible for a return.

• Do not fret. We understand carrier damages can occur and we will happily replace your package. Send us a photo displaying the damage to begin your replacement.

• Send us a photograph displaying the error or damaged decal at CS@WallMonkeys.com. We typically do not require a physical return. 

• Custom orders are not eligible for a return. We pay special attention to all of our custom orders. Your order gets passed along to each of our dedicated team members. Many custom orders require proofing to ensure your order is exactly as you imagined. You may make any adjustments to custom orders up until the order goes to print. 

If there was a quality error with your order, please send us a photo to cs@wallmonkeys.com and we will be happy to replace the item.