CALL: 888-369-9255 | 9AM - 5PM EST | Contact

Free Standard Shipping On All Orders Over $50.00 Within The U.S.!

You Are In : Home / Photographer's FAQ

PHOTOGRAPHER'S FAQ

 

REGISTRATION/SIGN UP/PRICING/SIZES

How does the Wallmonkeys.com Professional Photographer’s Program work?

We offer professional photographer’s a 30% discount off the retail prices listed on our web site.  Wallmonkeys offers the largest discount and best prices in the industry on custom wall graphics.  Wallmonkeys wants to create profitable partnerships with the professional photographer’s we work with. 

 

How do I sign up?

Fill out the one page form found here:

Does it cost anything to sign up?

No.  Creating an account is FREE.  Simply sign in and place orders whenever you like. 

How do I receive my discount?

Your discount is calculated automatically at check out.  Just make sure you are logged in to you Pro account.   

Do I need to be a photographer to receive the 30% discount? 

Yes. 

How much are the various size WallMonkeys?

See the chart below:

rate chart

 

What about the smaller additional graphics?

When you order a 48 inch tall or larger WallMonkeys, we will include (4) 12 inch images for FREE!  Kids and parents LOVE the extra images.  Players love to trade images with teammates or give them to grandparents and relatives.  The extra images are something you will only get at WallMonkeys.com.  If you order a 36 inch image and we have space, we will include one or two additional 12 inch images if we can fit it.

How big is each Wallmonkeys Graphic?

Wallmonkeys Graphics have all different shapes and sizes depending on your choosing. They start at 12 inches” tall and go all the way up to 72”(6 feet tall). The maximum width is 48 inches. However, the width cannot exceed the height, which is the longest side. So, a 36 inch image can be 36 inches wide as well. 60 and 72 inch images can be 48 inches wide max.

MARKETING MATERIALS /BRANDING/ SAMPLES

What is the best way for me to market WallMonkeys to my customers?

Far and away, showing actual products/WallMonkeys at the point of purchase is the BEST.  Nothing draws a crowd like having 4 foot tall or larger WallMonkeys for kids and parents to see.  A box on an order form will not get it done.  If you want to move some product- order a couple samples to put on display!

Can you ship straight to my customer?

Yes, we can.  You will still get FedEx tracking, email notification when your item ships, and an email receipt for your purchase.  Your customer simply receives the WallMonkey in the mail.

IMAGE QUALITY/FILE FORMATS/BEST PRACTICES

What file formats do you accept?

We accept all file formats that can be opened with Adobe Photoshop or Adobe Illustrator.  This includes: .jpg, .tiff, .eps, .pdf, .png, and .psd.  MOST, if not all photos are sent to us in the .jpg format.

What file size or resolution works best??

**This is BY FAR the question we get most often.  Here is the easiest answer:  A GOOD, CLEAR, CLOSE UP always works best. Fill the frame with your subject.  File sizes greater than 3mb work best.   Look for things like blurry hands, feet, etc.  If you give us a wonderful, sharp, focused image to work with- you will get a wonderful WallMonkey in return.

What if my image is bad?  Will you print it anyway?

No.  We will NOT print any image that will print poorly.  WallMonkeys customer service will call or email to notify you should your image have an issue.

Can you preview my image for me before I place my first order?  Or any order?

Sure! We’d be happy to preview your image(s) before placing an initial order.  Simply email your image to cs@wallmonkeys.com.  We’ll preview your image and get back to you promptly with our comments.

Do I get to see a proof of my order before it is printed?

No.  If there is a problem with your image, we will let you know.  99% of images from professionals are excellent- a proof would just slow things down.  We know your customer wants their WallMonkey ASAP, so we make sure that happens.

ORDERING/PAYMENT/TURN AROUND TIME

What payment methods do you accept?

WallMonkeys accepts Visa, Mastercard, American Express and Paypal. We do not accept Discover Card.

What is the turn around time once I place an order?

WallMonkeys will print and ship your order within 48 hours.  Many times, your order will ship within 24 hours. 

How will my order be shipped?

WallMonkeys.com uses FedEx Ground as our default carrier.  If you would like second day or next day air, it is available for an additional charge.

How do I know you received my order? How will I know when my order is shipped?

WallMonkeys.com will email you when we receive your order.  We will also email you when your order is shipped, along with FedEx tracking information.

Can I cancel my order?

Yes, but only within the first 6 hours of placing it. We print FAST, so 6 hours is all you get!

Does Wallmonkeys.com ship to PO Boxes?

No, Sorry. Have your Wallmonkeys Graphics mailed to an alternate, but reliable address - your parents house, a friends house, or your job instead.

How long will it take to get my WallMonkey?

We ship from beautiful New Jersey.  The shipping/transit time depends on your distance from New Jersey.

Is your web site secure?

ABSOLUTELY! Look at the bottom of the pages. We are a Godaddy .com secure web site, using the most current SSL (Secure Socket Layers) protection available. You can be confident in knowing that Wallmonkeys.com is a verified Authorize.Net merchant. Authorize.Net is committed to providing its merchant customers with the highest level of transaction processing security, safeguarding customer information and combating fraud. We implement and maintain compliance with industry leading security initiatives such as the Payment Card Industry (PCI) Data Security Standard. More than 185,000 merchants trust Authorize.Net to process their Internet transactions securely.

GENERAL QUESTIONS- COMMENTS- REASONS TO CHOOSE WALLMONKEYS.COM- WHAT MAKES US THE BEST?

What are Wallmonkeys Graphics made of?

A Wallmonkeys Graphics is printed on Photo-Tex, the best material available to stick on your wall..and come off just as easily. Other pretenders use 4 mil vinyl that is much cheaper, and does not stick to as many surfaces. We offer the best pricing to professionals for images printed on Photo-Tex.

Are Wallmonkeys Graphics just for sports?

No way! Anything you are interested in is a use for Wallmonkeys Graphics. Dogs, cats, horses, baby pictures, business logos, trade show graphics, group/team photos, Sweet Sixteens, college dorm rooms, you name it. If you have a great idea, let us know!  Check out our gallery for more ideas: GALLERY PIX

Will a Wallmonkeys Graphic damage my wall?

No. Wallmonkeys Graphics are totally safe for walls. No tapes, nails, glue, or anything is needed to apply your Wallmonkeys Graphics. You can locate your Wallmonkeys Graphics almost anywhere..and then move it whenever you want.

What is your return policy?

We stand behind our products 100%. If we make an error in the printing process, or your image differs materially from the image you uploaded, please let us know. We will issue a Return Authorization number for you. Email cs@wallmonkeys.com. with return requests.

How do I install my Wallmonkeys Graphics?

Click here for install instructions: HOW TO APPLY

Still have more questions?

Email us at cs@wallmonkeys.com. We will respond to your question promptly.

Want to talk to a REAL person?

Give us a call at 888-369-9255.