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Frequent Asked Questions about Big Wall Graphics


How big is each Wallmonkeys Graphic?

Wallmonkey graphics can be any shape or size that you need them to be - that's why we're custom printers! They start at 12" and go all the way up to 6' tall. The maximum width is 48 inches. However, the width cannot exceed the height, which is the longest side. So, a 36" custom image can be square, but 72" custom images have a maximum width or height of 48".  If you need anything larger, just contact us with the details, we’ll get back to you as soon as possible with a quote for the custom size.

What are Wallmonkeys decals made of?

A Wallmonkey is printed on Photo-Tex, the best material available to stick on your wall (and it comes off super easily, without leaving any tacky residue behind). Other pretenders use vinyl, which is much cheaper, significantly thinner (most companies use vinyl that's 4 mil thick, Wallmonkeys are 10 mil) and does not stick to as many surfaces. Photo-Tex costs more, but your walls are worth it!

Photo-Tex is a mixture of fabric, paper and a little bit of plastic. It has a matte, canvas-like finish, and is not waterproof.

Will a Wallmonkeys decals damage my wall?

No. Wallmonkeys are totally safe for walls. No tape, nails, glue or anything is needed to apply your Wallmonkeys. You can even put Wallmonkeys on things beside walls, like cars, mirrors, glass, doors - just about anywhere with a flat surface. Wallmonkeys even stick to painted bricks and concrete!

What file formats do you accept?

We are currently accepting .JPEG, .TIFF, .RAW, .EPS, SVG and .AI formats. The only file types that can be viewed in the library are .JPEG. The other types of images will be accepted; however an X will appear in the library below. Do not worry; we have received your image. If you have an alternate file type, or you are not sure if your file will work, please send it to cs@wallmonkeys.com you will be contacted to process your order.

How large of an image do I need?

This is an important question. We recommend you take your pictures with a 10 mega pixel camera or higher. Our printing capabilities are awesome, but the better the image you provide to us, the better image we will return to you! For best results, always set your camera to the highest possible resolution, and take a close, clear photo. The original, unedited 300 DPI is always best. Our site will not allow image uploads of files that are too small, or too large. If trying to upload a "vector" logo that may be under 1.5 MB, or you have any issue uploading your image file, please send it to cs@wallmonkeys.com. You will be contacted and we will process your order for you.

What payment options are available?

We accept Visa, Mastercard, and American Express. We also accept Check-out by Amazon and Paypal for your convenience.

Is your web site secure?

ABSOLUTELY! Look at the bottom of the pages. We are a GoDaddy.com secure web site, using the most current SSL (Secure Socket Layers) protection available. You can be confident in knowing that Wallmonkeys.com is a verified Authorize.Net merchant. Authorize.Net is committed to providing its merchant customers with the highest level of transaction processing security, safeguarding customer information and combating fraud. We implement and maintain compliance with industry leading security initiatives such as the Payment Card Industry (PCI) Data Security Standard. More than 185,000 merchants trust Authorize.Net to process their Internet transactions securely.

How long does it take to get my Wallmonkeys decals once I order?

We send out your order within 48 hours and ship via your choice of Standard Shipping or one of Several Available FedEx Options. Customers will receive their order within 7-10 business days. Need it sooner? No problem! We'll overnight your WallMonkey if you want us to (additional charges may apply, of course).

Can I cancel my order?

Yes, but you've got to cancel in 12 hours or less. See that part above about us shipping out orders within 48 hours of receiving them? If you cancel any later than 12 hours, your Wallmonkey may already be on its way.

What is your return policy?

We stand behind our products 100%. If we make an error in the printing process or your image differs materially from the image you uploaded, please let us know. We will issue a Return Authorization number for you. Email cs@wallmonkeys.com. with return requests. We do not carry stocked items. Each order is specially prepared for you as it is ordered. We print, dry and package each print right here in the USA.

Custom orders are not eligible for return or refund unless there was a mistake in the printing process.

For non-custom orders, we have a 30 Day return policy. You are welcome to return your order for a refund within 30 days of the day the order was placed.

Shipping is not eligible for refund unless there was a mistake in the printing process, or you were sent the wrong item.

The cost of any free shipping received with a returned item will be deducted from your refund.

How do I install my Wallmonkeys decals?

Read About how to Apply Your Wallmonkeys Wall Graphics.

Does Wallmonkeys.com ship to PO Boxes?

Yes, we do! USPS will ship to any P.O.Box. Fedex will not deliver to P.O. Boxes.

Still have more questions?

Email us at cs@wallmonkeys.com. We will respond to your question promptly.